In a recent article by Ashley Halligan, a Software Advice analyst, she outlined three standalone, affordable (one’s free) energy management and environmental performance applications, all measuring different things. With new state legislations requiring building operators to benchmark and report ENERGY STAR scores, and with an overall trend of improving operational efficiency, inexpensive applications are a great starting […]
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Scorecard vs Dashboard – What’s the Difference?
September 16, 2012
The performance scorecard is often confused with the dashboard. Admittedly, this brings many things to question … If scorecards are considered “balanced”, are dashboards then considered unbalanced? Is the “scorecard” better than the “report card”? Dashboard or portal … “non-fat” Mocha or “skinny” – wait, aren’t these the same?!?? Yet, the question remains … what is the fundamental […]
The Value of the Performance Scorecard
September 16, 2012
According to a recent Gallup poll, organizations that have strong processes in place to effectively manage and improve client satisfaction have outperformed their competitors by 26% in gross margin and 85% in sales growth. For these organizations, their customers spend more, buy more, and continually renew their contracts. Moreover, according to Marketing Metrics: the Definitive Guide to Measuring […]
Benchmarking for Excellence
August 20, 2012
To benchmark, or not to benchmark – is this the question? While some would argue that the practice of benchmarking is fundamentally flawed, others would claim that the effective use of benchmarking has allowed them to drive increased productivity, efficiencies, performance optimization and cost savings. Benchmarking Defined The Merriam Webster dictionary defines benchmark as “A […]
The Maintenance Crisis and the Innovations That are Changing It
April 27, 2012
Contributed by: Ashley Halligan, an analyst at Software Advice Joel Leonard, President of SkillTV, said to me the other day, “I was at Harley Davidson yesterday. They have 4,500 manufacturing personnel, and the average age is 55–and it’s one of the most legendary entities in the United State. If that’s not scary, I don’t know what is.” Leonard […]
Today’s Top Five Facility Management Careers
March 22, 2012
Originally written by Ashley Halligan, a preventive maintenance software programs analyst at Software Advice. “Now is a great time to consider a career in facilities management. Because of an aging infrastructure, new technology and green building initiatives, new roles are being created to meet growing demands. Moreover, the industry resists major economic swings, as Jeffrey W. Rogers, […]
Is the Customer ALWAYS Right?
March 13, 2012
The Customer is always right! Indeed, this very basic premise has been ingrained in our thinking – from graduate school to all levels of business management. Clearly, forward-thinking, growth minded businesses build this facet into all areas of the enterprise – the company mission, values, training and development programs – all are designed to foster […]
5 Reasons Your Business Needs to Embrace Mobile Facilities Management
March 4, 2012
Still a relatively new technology, mobile facilities management has numerous benefits that could enhance the way your company does business. Replacing your paper based processes with digital solutions can drastically improve your company’s resources, customer service and overall efficiency. 1) Boost your staff’s productivity onsite. The dynamic nature of digital technology allows your employees to […]
Trends in Facilities Management: What’s the Impact?
October 7, 2011
A recent report by CoreNet Global surveyed 100 firms regarding space utilization offers revealed that utilization rates range from 45%-65%.This means that at any moment on average, 55% of the existing office space is vacant. Clearly, there is an opportunity to increase shareholder value. The lack of synergy that exists between corporate governance and financial […]
The Value of Key Performance Indicators (KPIs)
September 15, 2011
Key Performance Indicators, or KPIs, are essential in helping organizations better define and measure progress towards organizational goals and objectives. Once an organization has identified its specific objectives and key stakeholders in support of those objectives, it is better prepared to develop a systematic approach to measure progress towards those predetermined goals. Key Performance Indicators, […]

September 17, 2012
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